Refund & Return Policy

This policy explains when and how you can return products purchased from the xpressroutepermits.com shop, how refunds are processed, and how refunds work for permit and compliance services. It applies to purchases from Xpress Route Permits, LLC.

Part 1 — Shop products

Return window

You may request a return within 30 days of delivery.

To be eligible, items must be:

• In their original condition
• Unused, unworn, and unwashed, with tags attached (if applicable)
• In the original packaging
• Accompanied by your order number or proof of purchase

How to start a return

Email us at legal@xpressroutepermits.com with your order number and the reason for the return. We'll send you a return authorization and instructions.

You're responsible for return shipping costs unless the return is due to our error (wrong item, defective product). We recommend using a trackable service — we can't be responsible for items lost in return transit.

Refund processing

Once we receive and inspect your return, we'll email you to confirm receipt and let you know whether your refund is approved.

Approved refunds are processed to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time to appear on your statement. Original shipping charges are not refunded unless the return is due to our error.

Non-returnable items

The following items can't be returned:

• Custom or personalized products (for example, banners or magnets printed with your company name or DOT number)
• Stickers and decals that have been removed from their backing
• Sale or final-sale items (clearly marked at checkout)

Damaged or defective items

If your item arrives damaged or defective, contact us within 7 days of delivery at legal@xpressroutepermits.com with photos. We'll arrange a replacement or refund — your choice.

Order cancellation

You can cancel a shop order any time before it ships at no charge. Once shipped, the standard return process applies.

Part 2 — Permit and compliance services

Government fees are non-refundable

Permit fees, filing fees, and other charges paid to a state or federal agency on your behalf are set by that agency and are not refundable once we have submitted your application, regardless of whether the permit is approved, used, or later cancelled.

Service fees

• Before we start work: if you cancel before we begin preparing your application, we'll refund your service fee in full.
• After we start work: once we have begun preparing or have submitted your application, the service fee is earned and non-refundable, because the work has been performed.
• Our error: if a permit is issued incorrectly because of a mistake on our side, we'll correct and refile it at no additional service fee. If it can't be corrected, we'll refund the service fee for that permit.
• Your error: if a permit must be reissued because the load, equipment, route, or carrier information you gave us was inaccurate or changed, a new service fee and new government fees apply.

Pilot car, escort, and route survey services

These services are provided by independent operators. Cancellation terms, including any minimum charge for late cancellations, depend on the operator and will be communicated when the service is booked.

Permit denials and delays

Refunds are not issued because an agency denied a permit, imposed conditions, or took longer than expected. Approval and timing are controlled by the issuing agency. If a denial was caused by an error on our side, the "Our error" section above applies.

Contact

Questions? Email legal@xpressroutepermits.com or write to 17920 Taylor Ave, Bloomington, CA 92316.

This policy was last reviewed on September 5, 2026. For specific legal advice, consult a qualified attorney.