Shipping Policy
This policy describes how Xpress Route Permits, LLC ships orders placed in the xpressroutepermits.com shop. Permits and compliance documents are delivered electronically and are not covered by this policy.
Where we ship
We ship to addresses within the United States only, including Alaska and Hawaii. We do not currently offer international shipping.
We can't ship to PO Boxes, APO/FPO addresses, or freight-forwarding services unless explicitly stated at checkout.
Processing time
Orders are processed within 1–3 business days after payment is confirmed. We don't ship on weekends or holidays.
You'll receive a confirmation email with tracking information once your order ships.
Shipping methods and rates
Available shipping options and rates are calculated and shown at checkout based on your address and the weight and size of your order. We typically offer:
- Standard shipping — 3–7 business days
- Expedited shipping — 2–3 business days, where available
These are estimates from our carriers, not guarantees. Oversize items such as large banners may ship separately from smaller items in the same order.
Lost, delayed, or damaged shipments
If your tracking shows your package as delivered but you didn't receive it, please:
- Check with coworkers, your yard or dispatch office, and neighbors
- Look for a delivery notice
- Contact the carrier with your tracking number
- If still unresolved after 5 business days, email us at legal@xpressroutepermits.com
For damaged shipments, take photos of the packaging and contents and contact us within 7 days of delivery. See our Refund & Return Policy for replacement and refund options.
Address accuracy
It's your responsibility to provide an accurate shipping address. If a package is returned to us due to an incorrect address, you'll be responsible for re-shipping costs.
Contact
Shipping questions? Email legal@xpressroutepermits.com.
This policy was last reviewed on September 5, 2026.
Email legal@xpressroutepermits.com or call during business hours.